Terms & Conditions

Grand Lake Plumbing & Heating (“GLPH,” “we,” “us,” or “our”) provides SMS/text message communications to customers to support scheduling, service updates, and optional marketing communications. By opting in to receive SMS communications from GLPH, you agree to the Terms & Conditions described below.

Types of Messages You May Receive

By providing your mobile number and opting in, you consent to receive the following types of messages from Grand Lake Plumbing & Heating:

  • Appointment Reminders – confirmations, updates, technician arrival notifications, rescheduling notices.
  • Informational Messages – service updates, maintenance reminders, safety information, or important notices related to your plumbing, heating, water treatment, or well water systems.
  • Marketing Messages – promotions, special offers, service partner program updates, seasonal tips, or other content intended to help maintain your home’s comfort and safety.

Message Frequency

Message frequency may vary based on the services you use, your appointment activity, and whether you opt in to receive promotional or marketing messages.

Costs and Data Rates

Message and data rates may apply to any messages sent or received. Your mobile carrier’s rates and charges apply.

Opt-Out Instructions

You may opt out of SMS messaging at any time. To stop receiving messages, text STOP to the number from which you received messages. After opting out, you may receive a final confirmation message stating that you have been unsubscribed.

Customer Support & Assistance

If you need help or have questions regarding SMS communications, text HELP to the message thread, or contact us at:

Privacy

Your mobile number and message activity are handled in accordance with our privacy practices. We do not sell or share your mobile number with third parties for their own marketing use. Information you provide is used solely to deliver services, support, and communications related to Grand Lake Plumbing & Heating’s operations.

Eligibility

You must be the account holder or have permission from the account holder to enroll a mobile number. By opting in, you confirm that you are authorized to receive text messages at the number provided.

Changes to These Terms

Grand Lake Plumbing & Heating may update these Terms & Conditions periodically. Any changes will be posted on this page with the updated effective date. Continued use of our messaging services following changes indicates your acceptance of the revised terms.

Contact Us

For questions about these Terms & Conditions or our messaging program, contact us at customersupport@grandlakeplumbing.com or call 970-627-3441.

Updated 12/5/2025

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