Privacy Policy
Effective Date: August 7, 2025
Grand Lake Plumbing & Heating (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services.
Information We Collect
When you submit information through our contact or service request forms, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Home address
- Details about requested services
- Any other information you choose to provide
How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and service requests
- Schedule and provide plumbing, heating, water treatment, and related services
- Improve our website and services
- Communicate with you regarding appointments, service updates, and—if you have opted in—promotions and marketing messages
How We Share Your Information
We do not sell, trade, or rent your personal information—including phone numbers—to third parties for marketing purposes.
We may share your information with trusted third-party service providers who assist us in operating our business, sending communications, or providing services, but only under strict confidentiality agreements and only for the purpose of supporting our operations.
We may also disclose your information if required to do so by law or to protect our rights or the safety of others.
Data Protection for SMS/Text Messaging
If you choose to opt in to receive SMS/text messages from us, your phone number will be used solely for the purposes of delivering appointment reminders, service updates, and optional marketing messages. Your phone number will not be shared, sold, or disclosed to third parties for their marketing or promotional purposes.
Opt-Out Instructions for Messaging
You have the right to opt out of receiving marketing or informational text messages at any time. To stop receiving SMS communications, text STOP to the number from which you received messages. You may also contact us directly to request removal from messaging lists.
If you need assistance with messaging, text HELP or contact us at customerservice@grandlakeplumbing.com.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You can disable cookies through your browser settings, though some features of the site may not function properly when cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Choices
You may contact us at any time to:
- Access or update your personal information
- Request that we delete your information
- Opt out of receiving marketing communications, including text messages
Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will delete it promptly.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Grand Lake Plumbing & Heating
12208 US-Hwy 34
PO Box 529
Grand Lake, CO 80447
Phone: 970-627-3441
Email: customersupport@grandlakeplumbing.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
