Sales Coordinator Position

Job description

Join our family and come work, play and live in the beautiful Colorado Rockies!

Whether you enjoy skiing, snowmobiling, fishing or hiking, Grand County is your opportunity for adventure.
Grand Lake Plumbing & Heating Company is a family owned company that has been in continuous operation for over 100 years! We’ve been serving the plumbing and heating needs of Grand County since Gus Spitzmiller, a traveling plumber, homesteaded in the Grand Lake area around 1906.

His son, Gordon Spitzmiller, carried on the business upon Gus’s retirement. Frank Appelhans came to work for Gordon in 1973. Frank took over sole ownership upon Gordon’s passing in 1990. Travis and Melissa Appelhans continue to carry on the Grand Lake Plumbing & Heating tradition.

Today, Grand Lake Plumbing & Heating is a leader in the community offering: plumbing and heating services, water treatment, well water systems and drain services. Our passion is caring for our community, team members and clients.

We are proud to have been voted best plumbing company in Grand County for over 10 years.

Benefits

Competitive salary
Ongoing training programs
Up to 4 weeks paid vacation and 6 additional public holidays off a year
Health Insurance
Optional Dental Insurance
AFLAC
Life Insurance
Incentive bonuses above hourly rate
Paid company uniforms
Paid Tools Account
Housing options available
Company vehicle for qualifying positions
$2500 sign on bonus for licensed journeyman plumber or NATE certified heat tech

Essential Duties and Responsibilities include the following. Other duties may be assigned.

The essential functions of the Sales Department is to drive sales for the heating and plumbing replacement business of the company. As the Sales Coordinator you will coordinate sales leads ensuring they turn in to appointments with our System Advisor(s).

The Sales Coordinator supports and coordinates these essential functions by the following:

Working closely with the Systems Advisor, Installation Manager, and Install Coordinator you will ensure the install call board is full.
Filter sales leads according to priority and schedule according to needs of the company.
Dispatch sales leads and offer administrative support.
Communicate with service technicians to establish sales leads and create an effective transition from Service
Technician to System Advisor.
Track results of all sales calls and produce weekly reports to management.
Conduct follow-up calls with install customers to ensure quality work.
Follow through on pending sales, invoicing, and financing (if applicable).
Participate in training so that you grow and develop as a professional.
Exhibit professional conduct at all times, whether in the office, at the job site or driving company vehicles.

Supervisory Responsibilities
None

Company Core Values

Be Positive: Actively look for the bright side.
Be a Team Player: Be a person people count on.
Be Solution Oriented: The business of providing solutions
Be Your Best: Create raving fans
Do the Right Thing: Make choices everyone can rally around

Company Expectations

Be dependable, punctual and arrive at work with a positive attitude.
Celebrate and share both you and your team’s successes!
Arrive each day with a clean and professional appearance and be ready to work.
Take responsibility appropriate for the position and the pay.
Respect company property and wash and maintain company provided trucks as necessary to maintain a clean professional appearance.
Accurately record daily timesheets and turn in bi-weekly.
Report safety, quality or employee concerns in a timely manner.
Do not steal, this includes scrap material.
Be accountable to your position and the results from your work.
Complete work in time allotted or timely communicate the reasons work cannot be completed in the time frame allotted as well as the time and resource required to complete the work.
Do not smoke in the office or on the customer’s property or take frequent “smoke breaks.”
Invest in yourself and your education.
Respect our customer’s homes and their environments.
Do good work…The kind of work a consumer will immediately recognize as good quality, craftsmanship or professionalism.
Give great customer service.
Communicate with your peers, supervisor and management.
Being flexible and understanding schedule changes due to customer needs, emergencies or staffing needs.

Qualifications

To perform this job successfully, the individual must be able to complete all areas outlined for this position in a satisfactory manner. Developing a strong working relationship with co-workers, installers and technicians is required to get the job done correctly and in the best interest of our customers. Listed below is a representation of knowledge, skills, and/or abilities necessary to meet the minimum job requirements.

Good understanding of all aspects of the installation and new construction departments.
Good understanding of key performance indicators established by the company.
Must have pleasant demeanor and be able to demonstrate great customer service skills.
Multitasker who enjoys working with diverse teams on varied projects.
Detail oriented and highly organized with exceptional follow-through abilities.
Must be consistent, accurate and reliable.
Must be able to communicate and work well with people.
Passionate about Grand Lake Plumbing and Heating and believe in company goals.
Outgoing personality that blends well with a fast-paced, goal-driven environment.
Highly motivated, self-starting, flexible and great attitude on life.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educations and/or Experience

Required: A high school diploma or equivalent with college level coursework desired.
Experience with QuickBooks, and Microsoft Office programs such as Excel and Word are preferred.

Language Skills

Must be able to read and write English well enough to read and review invoices, scopes of work, and policies. Must be able to communicate professionally with clear and legible writing.

Mathematical Skills

Must be able to successfully complete mathematical aptitude evaluation.

Reasoning Ability

Must be capable of applying sound business judgment to all decisions.

Certificates, Licenses, & Registrations

High School Diploma or equivalent required
Must have and maintain a valid driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly requires sitting, walking, bending, and lifting for prolonged periods of time.
The employee must have a full range of body movements including the use of hands feet and fingers to handle or feel objects, use tools and equipment, and must be capable of bending, reaching, and crouching.
Must have command of all five senses sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face to face.

Must be able to lift up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical place of employment will be at 12208 US Highway 34, Grand Lake, Colorado. The area covered is rural and you will encounter winter driving conditions on mountain roads and passes. On occasion, you will be required to report to work in other areas of the region. If an overnight stay is required in a location other than Grand Lake, expenses will be covered by the company.

This position may require working outside of the office either indoors and outdoors in various climate conditions ranging from very cold with snow to dry summer conditions. This includes attics, crawl spaces, and confined locations. The employee may be called upon to work in customer or service production environments on an as-needed basis. The noise level in the work environment is typically moderate.

Typical work week is eight (8) to ten (10) hour workdays, five (5) days per week, but is subject to change based on the needs of the customers.

This position can, at times, deal with a large amount of information and is “fast paced.” Supporting the work flow in the time frame allotted requires a willingness to learn and take direction, good organizational, good communication and coordination skills. Weakness in these areas can make the pace feel “fast” and stressful. GLP works hard through training and communication to support this position in being strong in each of these skillsets.

Job Type: Full-time

Pay: $20.00 – $26.00 per hour

COVID-19 considerations: We ask that all of our technicians wear masks while at customers location and to respect social distancing.